Description : Customer Service Advisor - German speaking (HYBRID) . Company : Centric Talent . Location : United Kingdom - 7 hours ago
Job description:
Remote: Hybrid
Customer Service Advisor - Blackburn (HYBRID) - Earn up to £27k P/a DoE - Excellent Progression Opportunities - Apply Now!
Centric Talent are currently recruiting for a Customer Service Advisor for our client, who since 2008, have been transforming the lives of thousands of smokers and vapers with their amazing combination of e-liquids, devices and of course their expert team.
They are currently looking to strengthen their team with a new Customer Service Advisor who is fluent in German. The role is based in Blackburn (HYBRID working is available, a minimum of 2 days per week in the office will be required)
This is a dynamic role working within the National Accounts Team to support GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.
Roles & Responsibilities for a Customer Service Advisor:
Complete order management, focusing on order processing, inputting and tracking orders to the point of delivery.
Maintaining accurate customer records, ensuring internal systems and databases are kept up to date at all times.
Clear, concise, and professional customer communication, both written and oral.
Monitoring e-mails & managing both personal and department specific inboxes ensuring responses are made within set
SLAs.
Inbound and outbound calls.
General administration duties including maintaining and updating logs, databases, trackers and spreadsheets, ensuring
that information is kept up to date.
Sales reports generated from sales data received and data pulled from our internal systems.
Building and maintaining good working relationships with both your colleagues & customers.
Dealing with our carriers on queries, collections, missing parcels and proof of deliveries.
To support the wider business with projects and ad hoc requests that aid growth in line with our company vision and
strategy.
Supporting our Field Merchandising team with queries, additional orders, returns and POS requirements.
Completing any additional general administration duties that the business may require.
Want to be a Customer Service Advisor?Some "Must-haves" include:
Fluent in written and spoken German
Team player, able to prioritise tasks
Previous experience in an Administration role with excellent organisation skills
Competent in Microsoft excel, word and Outlook
Customer service focussed attitude
Problem solving skills to resolve customer queries / enquiries
If you are fluent in German (both written and aural) and you have previous experience working in a Customer Service background, we would love to speak to you about this role.
Click APPLY today, and our team will be in touch to chat to you!
Centric Talent are currently recruiting for a Customer Service Advisor for our client, who since 2008, have been transforming the lives of thousands of smokers and vapers with their amazing combination of e-liquids, devices and of course their expert team.
They are currently looking to strengthen their team with a new Customer Service Advisor who is fluent in German. The role is based in Blackburn (HYBRID working is available, a minimum of 2 days per week in the office will be required)
This is a dynamic role working within the National Accounts Team to support GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.
Roles & Responsibilities for a Customer Service Advisor:
Complete order management, focusing on order processing, inputting and tracking orders to the point of delivery.
Maintaining accurate customer records, ensuring internal systems and databases are kept up to date at all times.
Clear, concise, and professional customer communication, both written and oral.
Monitoring e-mails & managing both personal and department specific inboxes ensuring responses are made within set
SLAs.
Inbound and outbound calls.
General administration duties including maintaining and updating logs, databases, trackers and spreadsheets, ensuring
that information is kept up to date.
Sales reports generated from sales data received and data pulled from our internal systems.
Building and maintaining good working relationships with both your colleagues & customers.
Dealing with our carriers on queries, collections, missing parcels and proof of deliveries.
To support the wider business with projects and ad hoc requests that aid growth in line with our company vision and
strategy.
Supporting our Field Merchandising team with queries, additional orders, returns and POS requirements.
Completing any additional general administration duties that the business may require.
Want to be a Customer Service Advisor?Some "Must-haves" include:
Fluent in written and spoken German
Team player, able to prioritise tasks
Previous experience in an Administration role with excellent organisation skills
Competent in Microsoft excel, word and Outlook
Customer service focussed attitude
Problem solving skills to resolve customer queries / enquiries
If you are fluent in German (both written and aural) and you have previous experience working in a Customer Service background, we would love to speak to you about this role.
Click APPLY today, and our team will be in touch to chat to you!
